Recover Life Counselling

Last updated: 08/11/2025
 

Recoverlife Counselling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, subscribe to our email list, or use our services.
 

Information We Collect
 

 

When you download our free resources or subscribe to our email list, we may collect:

• Email address - to send you the requested resource and occasional updates

• Name - to personalize our communications with you

• Information you provide - when you contact us or engage with our services

 

How We Use Your Information
 

We use your information to:

• Deliver free resources you've requested (such as guides, PDFs, and educational materials)

• Send you helpful tips, resources, and updates related to NDIS services and mental health support

• Respond to your inquiries and provide customer support

• Improve our services and website experience

• Comply with legal obligations

 

Email Communications
 

When you subscribe to our email list:

• You will receive the free resource you requested

• You may receive occasional emails with tips, resources, and updates for NDIS providers

• You can unsubscribe at any time by clicking the "unsubscribe" link in any email

• We will never sell, rent, or share your email address with third parties for marketing purposes

 

Data Storage and Security
Your information is stored securely using industry-standard practices
We use trusted third-party services (such as Mailchimp) to manage our email communications
We retain your information only as long as necessary to provide our services or as required by law
Your Rights
 

You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Unsubscribe from our email list at any time
Withdraw consent for us to process your information
To exercise these rights, please contact us at: michael@recoverlifecounselling.com.au
 

Third-Party Services
We use the following third-party services that may collect information:
Mailchimp - for email marketing and automation
Facebook/Meta - for advertising and lead generation
Google Analytics - for website analytics (if applicable)
These services have their own privacy policies governing how they use information.
 

Cookies
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
NDIS and Health Information
As a registered NDIS provider, we handle health and personal information in accordance with:
The Privacy Act 1988 (Cth)
The Australian Privacy Principles (APPs)
NDIS Practice Standards and Quality Indicators
If you become a client, additional privacy practices will apply as outlined in our Client Service Agreement.
 

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Recoverlife Counselling

Michael Anderson

PACFA Registered Clinical Counsellor (#25995)
Email: michael@recoverlifecounselling.com.au

Website: www.recoverlifecounselling.com.au

Address: Shop 2/390 Boundary Street, Spring Hill, QLD 4000 Australia